Welcome to the Customer Portal



We’re aware that some of our valued clients have been experiencing longer-than-usual wait times to get in touch with our team. We are currently experiencing a high volume of payroll enquiries and would like to assure you that responding to these queries is our top priority.
As such, we have increased the number of colleagues fielding these calls.

Please get in touch with us on 01480 431993 or email us on customerservice@epm.co.uk where the team will be happy to help.

Notifications from Teachers' Pensions

EPM is aware of non-submission notifications being issued by Teachers’ Pension (TP) to some customers. Please be assured that we are working closely with our TP Employer Relationship Manager and TP Operations Finance Team Leader to urgently resolve any inconsistencies and that no action is required from you.

Have you submitted your teachers’ and Support pay award decision?

If you are yet to submit your decision please follow our Pay Award Survey - Portal Guidance document for details on completing the survey. Our deadline for implementing pay award decisions is the 1st of the month for all EPM payroll customers. Any instructions submitted after this date will be applied in the following months' payroll.
If you have any questions relating to the survey page please contact customerservice@epm.co.uk

Take advantage of our new EPM eLearning platform

Take your employee training and development to a new level with EPM eLearning designed specifically for the education sector. With over 100 CPD accredited and RoSPA approved eLearning modules and no hidden costs, find out how our new eLearning platform could benefit your School or Trust today by clicking here.

Back to top
Back to top